Page 99 - Operations & Procedures Manuals

STANDARD OPERATING PROCEDURE
PROCEDURE:
Member Discipline
SOP REFERENCE #: 117.1
REVISION DATE:
REVISED BY:
RELATED POLICY:
Policy 117: Member Code of Conduct & Disciplinary Action
Policy 118: Member incident Documentation
OBJECTIVE:
Members of Boys & Girls Clubs of Greater Scottsdale are expected to conduct themselves according to the Code of Conduct defined by our FIVE Core Values: Integrity, Collaboration, Accountability, Respect, and Excellence (ICARE). Staff are responsible for supporting behaviors that uphold the values, as well as, redirecting behavior that violates these values. In the instance where members are unable to self-direct, staff intervention may become necessary and member effective guidance and discipline is expected.
RESPONSIBLE PARTY:
Branch Staff
PROCEDURAL STEPS:
Inappropriate behavior by a member must be addressed by a staff person
with the goal of allowing him/her to correct the inappropriate behavior. Using
youth development principles of positive reinforcement, verbal guidance,
and choice, the member should be instructed to choose appropriate
behavior. If the member refuses and/or continues to behave inappropriately,
it will be necessary to provide consequences:
The youth should be addressed individually and not in front of peers
or others, making sure to follow one-on-one contact policies. The
conversation should be respectful and provide clear expectations for
positive behavior. Be sure to provide an opportunity for the member to
explain what they are doing and acknowledge that they understand
the behavior is inappropriate.
Staff must explain the consequences of the behavior and ask the
member if s/he has any questions or needs further explanation. The
consequence should include a time frame and the action required.
1.
2.
Depending on the severity, the youth may be returned to the group or be
immediately removed to deescalate the matter. There may be the
addition of other personnel to close to the matter (YDS, TDS, Branch
Director). The incident should be documented and placed in the file of
the member, including the consequences prescribed for the action. If
behavior is severe and/or a pattern exists (3 major behavioral incidents
in a 3-month period), the parent/guardian must be informed upon pickup
so they can support the needed behavior changes.
Unacceptable behavior includes:
• behavior that obstructs, disrupts, or interferes with a positive
program experience for all Club members
• behavior that endangers or threatens the safety of any Club member,
staff, or volunteer
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