Page 3 - ESCC Heads 28.06.2023

SUMMARY:

PART A: SUSTAINING SELF

▪ Put your own oxygen mask on first – take time for own self-care and stress busting:

proactively keep levels of cortisol low

▪ Plan and schedule time so it is boundaried strategically. Schedule the strategic

stones and don’t let the frogs hop. Prep4Best – speak to staff about your need to

stay strategic and ask what they need to feel ok at taking responsibility for the
operational stuff.

▪ Empower your staff to be autonomous and not need things to be fixed by you. Keep

in mind that when you fix things, you give the message that they are not capable of
doing so.

▪ Reframe the challenges and expect them as part of the job - rather than seeing them
as it being ‘a bad week’ when they come along. Just like a paramedic, feel good at

being more and more skilled at overcoming complex challenges.

▪ Keep the 80/20 strategy vs operational rather than the other way around.