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66 Deception at Work Parent
Parent
Critical Nurturing Critical Nurturing
ADULT An equal transaction ADULT
Child Child
Adaptive Rebellious Adaptive Rebellious
Figure 3.10 Transactional analysis
These roles – shown in Figure 3.10 – are further illustrated in Table 3.6.
TA is relevant in all meetings and interviews and we must elevate our subconscious behav-
iour to a conscious level.
TA is a very powerful tool in establishing or destroying rapport
Table 3.6 Roles in transactional analysis
Ego state Primary channel Role model example
of communication Attitude
Parent: critical Whatever is Father or mother who disciplines a child
Parent: nurturing normal for the Assertive, disciplinary, punishing, censuring
person concerned
plus emotional Father or mother who nurtures and comforts a child
Consoling, teaches, guides, mentors, encourages,
empathizes, helps sort out problems
Adult Normal for the The usual ego state in business
person concerned Controlled – logical – responsible – political – unemotional
Child: adaptive Whatever is Emotional and willing to comply
Child: rebellious normal for the Willing, cooperative, loving
person concerned
plus emotional Awkward and looking for trouble, either as the natural
child or the little professor, who is manipulative
Truculent, angry, emotional etc.
