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3 About Strategy and Governance Our People Our Business Our Outcome AppendixContents2 About2 Welcome from the Chairman and the CEO4 About This Report 5 About Us 6 DKSH Identity7 Our Purpose and Business Model8 Sustainability Highlights in 202310 Progress Highlight %u2013 Empowering and Supporting Women11 Progress Highlight %u2013 Reducing Electricity Consumption in Malaysia12 Strategy and Governance13 Stakeholder Engagement and Materiality Assessment15 Sustainability Strategy20 Sustainability Governance22 Risk Management25 Our People26 Health, Safety, and Well-Being31 Employee Attraction, Satisfaction, and Retention36 Labor Practices and Human Rights39 Our Business40 Environmental Responsibility47 TCFD Report 55 Responsible Procurement and Human Rights in the Supply Chain61 Ethics and Integrity70 Our Outcome71 Local Community Development75 Product Quality and Safety77 Appendix78 GRI Content Index86 Assurance Statement