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7 About Strategy and Governance Our People Our Business Our Outcome AppendixClients CustomersOmni-channel service portfolioBackflow of information from customers to clientsSourcing MarketinsightsMarketingand salesDistributionand logisticsAfter-salesservicesOur PurposeDKSH Holding Ltd. (%u201cDKSH%u201d/%u201cthe Group%u201d) provides reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by providing jobs, perspectives, and opportunities for people%u2019s development and growth. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for pharma or food products that make life easier: These are just a few examples of how DKSH touches and enriches people%u2019s lives around the clock.We do so by providing companies with access and expertise to grow in Asia Pacific, Europe, and North America. We call this Market Expansion Services.Our Business ModelWe offer a complete range of specialized services along the value chain %u2013 from sourcing, market insights, sales and marketing to distribution and logistics, as well as after-sales services across four Business Units: Healthcare, Consumer Goods, Performance Materials, and Technology. Learn more about our Business Units in the DKSH at a Glance chapter in the Annual Report 2023. Learn more about the services we offer on our website. At DKSH, our business partners are clients or customers, depending on their position in the value chain and the services we provide. Our business model is centered on DKSH%u2019s role as the key link between clients and customers. We help our clients grow by distributing, promoting, and servicing their products and our customers by providing access to high-quality products, services, and insights.%u2023 GRI 2-6Our Purpose and Business Model See more:Learn more about our purpose in this video:
