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36 About Strategy and Governance Our People Our Business Our Outcome AppendixSafeguarding Human Rights in Our Business OperationsAt DKSH, we are committed to providing a work environment where people are treated with dignity and respect, are free from discrimination or harassment, and work together in a positive manner. We believe that this kind of culture is vital to helping people thrive and reach their full potential. Upholding human rights is a key element in our employment offering, as laid out in our Code of Conduct and in our Human Rights Policy. DKSH does not discriminate based on age, religion, gender, or any other relevant category. We respect our workers%u2019 rights to freedom of association and collective bargaining. Moreover, we do not penalize anyone who engages in good faith in workers%u2019 groups. At the end of 2023, 19 % of DKSH%u2019s employees were covered by collective bargaining agreements (2022: 18 %).%u2023 GRI 2-30Our commitment to respecting human rights and non-discrimination is made clear to employees through our Code of Conduct, the Human Rights Policy, and related induction training that underscores the importance of treating all people with respect. The training materials specifically state that we do not tolerate any form of discrimination, harassment, or bullying. The courses also direct employees to report any cases of misconduct to the site manager or the Human Resources (HR) team and emphasize that reports will be kept confidential. Our 2023 License to Operate training, which reached over 98% of our employees, included a Code of Conduct refresher with a particular focus on key human rights issues.From an organizational standpoint, our business partnering approach allows employees to easily access support from representatives of the HR team stationed within operations. The Integrity Line, our online reporting tool operated by a third party, which we introduced in late 2020, further enhances the avenues available to employees for confidential reporting of human rights or other labor condition concerns. In 2023, we recorded 140 incidents reported via the Integrity Line, one of which related to discrimination. However, the allegations could not be substantiated, and the case was closed without further action.%u2023 GRI 406-1Our Impacts With about 29,000 employees and a very diverse workforce, DKSH is making continuous progress towards greater equity and inclusion. We strive to create a supportive working environment and a diverse workplace, knowing that decent working conditions are essential in all facilities and in the field. At DKSH, we are aware that we may potentially negatively impact local people and their rights by operating in markets with enhanced risk of human rights violations. We also understand that fair, safe, and decent work is a key element of responsible business practices and the human rights principles set out by the United Nations and the International Labour Organization. As an employer, we therefore set high standards for human rights compliance within our organization. We also have a positive impact on local employees and communities by promoting our culture of business conduct.Labor Practices and Human Rights