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32 About Strategy and Governance Our People Our Business Our Outcome AppendixAt DKSH, we encourage our people to own their professional development. We promote internal talent whenever possible instead of hiring externally. Open positions are advertised in an internal job market, and we foster internal mobility, including international assignments. In 2023, about 24% of management-level employees were promoted or rotated into new assignments, and 58 % of our management-level vacancies were filled internally (up from 54 % in 2022). In the future, we aim for an internal hire rate of 55%. DKSH uses a People Scorecard so our team leaders can better monitor and manage relevant KPIs such as attrition, diversity, internal fill, and managerial bench strength. This allows us to make data-informed people decisions. This has been especially important as we seek to increase our representation of women in senior leadership. Tracking the percentage of women in mid-level management roles who have career conversations and personal development plans is the first step to increasing the pipeline of internal promotions. 13 All individuals in an employment relationship with DKSH according to national law or its application.14 Members of the Executive Committee, corporate or local heads of Business Units or key Functions, and DKSH employees with P&L and/or budget responsibility, direct reports, and function specialists/heads/managers.15 All DKSH employees who are not managers.Fantree Academy: Staying Relevant to Meet Future NeedsFantree Academy, our in-house learning and development center, supports employee growth with more than 2,200 learning and development programs offered in every market. The Academy%u2019s curriculum is based on three pillars: Leadership, Functional Skills, and Essential Skills. Its courses also cover integrity and compliance, employee onboarding, and health and safety.Employees can access learning sessions that are a good fit for their roles, responsibilities, interests, and career ambitions. In 2023, about 92 % of employees received training. They completed 254,862 learning events, resulting in 13.4 hours of learning per employee (compared to 11.6 hours in 2022). Our goal is to reach a target of 20 hours of learning per employee by 2027. In 2023, our staff employees received an average of 11.7 hours of learning per person (compared to about 9.8 hours in 2022).Post-COVID, we have seen a resurgence of in-person learning activities, complemented by the broad e-learning library that we developed during the pandemic. While 90 % of training was conducted online in 2021, in-person activities accounted for up to 45% of training in some months of 2023.In addition to the online and in-classroom training covered by these figures, our employees receive on-the-job and external training, depending on their responsibilities. This can include education for our employees provided by our clients, e.g. on how to operate and repair machinery or on the properties of various specialty chemicals.%u2023 GRI 404-1DKSH also conducts managerial and leadership development training programs. Our global annual Talent Review and Succession Planning campaign identifies key talent within the company for accelerated development opportunities so that they are able to take on larger leadership positions in DKSH as part of their career development. These staff members are nominated for and sent to leadership training programs appropriate to their professional developmental needs. Such training and development programs for leaders exist at multiple levels. In 2023, we also launched the People Manager Center %u2013 a micro-learning hub where managers can understand the expectations for people managers and strengthen core leadership skills through e-learning and in-person learning events. The hub focuses on recruiting and onboarding, engaging and facilitating high performance, employee development, giving and receiving feedback, and reinforcing the DKSH culture. The People Manager Center serves as a portal that sets the high standard for line managers that everyone at DKSH deserves.%u2023 GRI 404-2DKSH employees13 92.3 13.4Managers14 98.7 21.6Staff15 91.0 11.7Training hours (online and in-classroom training) % receiving training Average training hours