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29 About Strategy and Governance Our People Our Business Our Outcome AppendixWe continue to emphasize training on safe working practices as a preemptive measure, run campaigns to address key hazard areas such as manual handling, working at height and defensive driving to drive awareness, and update Standard Operating Procedures to provide more guidance to manage specific risks at market level. We are pleased to report zero work-related fatalities in 2023 . We will continue to step up efforts to engage our workforce on the importance of health and safety incident prevention and mitigation.2023 Performance In 2023, our key clients, customers, standards boards, regulatory bodies, internal Supply Chain Management, and HSE teams performed workplace safety audits in all distribution centers. The main hazards identified by these audits included improper operation of forklifts and powered equipment, stacking loads and material storage, manual lifting and/or handling, unsafe road driving, and the risk of exposure to potentially dangerous goods and hazardous substances. We continue to take action to manage these risks, for instance through engineering and administrative controls, additional training, and the provision of PPE. 10 All individuals in an employment relationship with DKSH according to national law or its application.11 Injury that results in a fatality or an injury from which the worker cannot, does not, or is not expected to recover fully to pre-injury health status within six months.12 All individuals performing work for DKSH, such as DKSH employees, agency workers, contractors, self-employed persons, subcontractors, and volunteers.We compiled this data using an internal reporting system guided by Occupational Safety and Health Administration (OSHA) reporting requirements. HSE Managers in our markets are responsible for entering incidents in corresponding registers and notifying these events for consolidation at the Group level. We report data for the period from the fourth quarter of 2022 to the third quarter of 2023.%u2023 GRI 403-9DKSH Employees9 2022 2023 2022 2023Fatalities from work-related injuries 0 0 0 0High-consequence work-related injuries10 0 2 0 0.03Recordable work-related injuries 49 48 0.74 0.69Number of hours worked (in million) 66.2 69.8Workers11 2022 2023 2022 2023Fatalities from work-related injuries 0 0 0 0High-consequence work-related injuries 0 0 0 0Recordable work-related injuries 9 13 0.73 1.17Number of hours worked (in million) 12.3 11.1Work-Related Injuries Number RateTypes of injuries 2022 2023 2022 2023No. of first-aid injuries 24 117 40 16No. of medical treatments beyond first aid 5 5 1 2No. of job restrictions or transfers 4 6 0 0No. of lost time injuries 40 37 8 11No. of fatalities 0 0 0 0Main Types of Work-Related Injuries Employees Workers