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31 About Strategy and Governance Our People Our Business Our Outcome AppendixBelonging@DKSHAt DKSH, our emphasis on the importance of diversity and inclusion in our workforce is sponsored by our Executive Committee. We know that a well-rounded workplace is one with a mix of varied perspectives and characteristics. Belonging@DKSH is an initiative to drive diversity, equity, and inclusion at DKSH. It reflects our belief that we can achieve more when our employees feel they can be fully themselves at work. It is a natural extension of our culture, purpose, and values. This commitment is underlined by our Belonging Policy, which has been in place since 2022. The Policy determines how we define diversity, equity, and inclusion at DKSH. Covering the four areas of talent acquisition, career development, employee support, and external parties, the Policy sets out how our understanding of diversity, equity, and inclusion is implemented in these areas.Key Initiatives for Belonging@DKSH%u2023 Conduct regular engagement surveys to measure and increase progress to build our employees%u2019 sense of belonging%u2023 Monitor and evaluate recruitment and talent development practices designed to help increase gender representation, especially in senior management%u2023%u2002 Continue offering e-learning events and workshops to increase awareness about diversity, equity, and inclusion habits and behaviorsIn 2023, DKSH was recognized for creating outstanding employee experiences, including receiving the exclusive Great Place to Work certification in eight markets (Australia, China, Malaysia, Myanmar, the Philippines, Singapore, Switzerland, and Vietnam) and at our Corporate Shared Services Center. We plan to achieve certification in additional markets in 2024. DKSH also earned other recognitions, including a placing on The Straits Times Singapore%u2019s Best Employers list. DKSH Vietnam received HR Asia%u2019s award as the Best Company to Work for in Asia.Enabling Personal Growth and RecognitionTo grow our business, we need to create the right conditions for our people to thrive. Our operations and the industries we serve are diverse, offering significant opportunities for our employees to learn and grow. We provide hands-on experience, empowerment, and stretch assignments to develop employees. These opportunities, combined with feedback and learning from others and formal training through our Fantree Academy, provide a balanced approach. In this 70/20/10 model, 70 % is on-the-job learning, 20 % is learning through others and continuous feedback, and 10 % is learning in formal courses.Our Impacts DKSH is a service business. As such, our people make the difference. As a global company, our Code of Conductsets us apart in many ways: Our commitment to respect human rights sets the bar high in developing markets. Our commitment to diversity, equity, and inclusion means that employees can find opportunities they might not otherwise have at local competitors%u2018 companies. And our commitment to developing our employees not only leads to outstanding performance for our clients and customers, it makes us an attractive choice for prospective employees. We empower our employees by enabling them to learn, grow, and advance in the organization. In the communities where we do business, working at DKSH is an attractive career move as it gives employees the opportunity to work in an international business environment.Employee Attraction, Satisfaction, and Retention