Page 11 - The SSMC Experiance Model V 1.5_Spreads

SSMC Experience SSMC Experience

Lets put this into practice Lets put this into practice

Which SSMC experience program line would be Which SSMC experience program line would be

involved? involved?

Scenario 1 Scenario 2

A staff member receives an email with a The patient shares that they are unhappy

SBAR stating that a patient was due to the long waiting times. The

dissatisfied with the outcome of their department chair and operation

procedure. administrator works with patient

experience to find ways to improve the

Click to view program line
patient journey.

Click to view program line

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