Page 14 - The SSMC Experiance Model V 1.5_Spreads

SSMC Experience SSMC Experience Model

Lets put this into practice

Which SSMC experience program line would be

involved?

Scenario 5 Service Service Mayo Model Connect with

Excellence Recovery of Care Empathy

A department would like to engage patients

Service Standards: In the moment problem Mayo Clinic Values in Learning how to actively

in a forum to hear their feedback about a What we say. solving. action. listen.

specific topic or initiative. What we do. Going above and An unhurried exam. Validation techniques.

How we interact. beyond to make it right. Trust and respect. The process in which to

How we look. Escalating issues within verbally empathize with

Click to view program line An integrated
the department prior to multidisciplinary team others.

sending it to. approach to care. Ways in which to

Patient Experience. remember our patients.

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