Page 18 - The SSMC Experiance Model V 1.5_Spreads
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Service Excellence Service Excellence
Lets think about which behavior best fits each Service Standard Lets think about which behavior best fits each Service Standard
Click to reveal real life situations and how we live out of Service Excellence Standards Click to reveal real life situations and how we live out of Service Excellence Standards
Click here Click here Click here Click here Click here Click here Click here Click here
We personalize We dress We give our We respect We communicate We confirm We take personal We physically
our interaction appropriately for patients privacy everyone’s with our team understanding responsibility for walk a patient to
with our patients – our job. and respect. personal beliefs. members to put of what we have being the patients their destination
call them by the needs of the said, not using advocate. vs. just pointing
name, remember patient first. words that them in the right
key events if they may not be direction.
visit us frequently. understood.
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