Page 5 - New Gemtech Brochure 2020_Neat

Our Services &
Solutions

Here to help you, your
customers and your budget.

To compliment our main core business, we are able to offer additional
services to you in order to form a complete package solution for your
site(s) and customers.

24 Hour – 365 Days Per Year Emergency Response

& Same Day Attendance.

Many companies claim to have 24-hour services but this is not always the case.
What you will actually find is that the telephone may be answered at most times but
site attendances by an actual engineer will not be until the next day or sometimes even
later. Some companies will send a tanker out of hours to empty the pump chamber,
charge you for that and then send an engineer which incurs higher costs to you.
NOT WITH US. Call us anytime, day, night, Christmas, whenever you need help. The telephone
will be answered by one of our team, not a call centre and if needed, an engineer dispatched.
More often than not, most pumping stations or water boosters can be repaired, even temporarily,
without additional equipment being sent to site. This inevitably keeps costs to a minimum.
If you need us quickly, especially out of hours, please phone through your problem for an instant
response. If you do get an answer phone message during busy times, please leave your details
and we will call you back immediately. We are happy to respond to emails but these tend to be
dealt with during office hours. Service contract customers always take priority over others but we
will always do our best to get to you in a timely manner. We do ask that general enquiries wait until office
hours to allow the lines to remain free for those who may need us urgently.

Tankerage - Cleaning of pumping stations & treatment plants.

From time to time pumping stations, particularly sewage stations will need to be cleaned. Most wastewater
treatment plants must be de-sludged at least annually. Using our own equipment or working with our
partners, we can take care of these items either included within an agreement or ad-hoc.
Please note that it is not necessarily the case that all pumping stations must be cleaned annually especially
if they are set up correctly. Many firms will say this is the case to keep their lorries busy. It can be
expensive, even more so if you don’t need it. If you need advice, please ask.

Independent Pump & Wastewater Specialists
Professional, Honest & Reliable

www.thepumpparamedics.co.uk