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RUJUKAN / REFERENCES:

1. Baden E., (2007). “Communication in the workplace”, Milton, Qld:Wiley. ISBN 0-7314-
0650-8.

2. Perkins P. S.; Brown L., (2008). “The Art and Science of Communication: Tools for
Effective Communication in the Workplace”, Wiley,ISBN-13 978-0470247594.

3. Ting Toomey, S.; Chung, L.C., (2012). “Understanding intercultural communication”,
Oxford University Press New York, ISBN- 9780199739790.
4. https://www.inc.com/encyclopedia/oral-communication.html

5. http://seedtraining.com.au/non-verbal-communication/

6. http://study.com/academy/lesson/oral-communication-definition-types-
advantages.html

7. http://wikieducator.org/INTRODUCTION_TO_COMMUNICATION
8. http://wps.pearsoned.co.uk/ema_uk_he_robbins_orgbeuro_1/151/38822/99385

74.cw/content/index.html
9. http://www.newsky24.com/bodylanguage/

10. http://www.writerswrite.com/journal/aug97/effective-writing-for-the-workplace-8976

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