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Health Advocacy
What is Health Advocacy? Your Privacy is
Health Advocate is a service provided by The Carlstar Group at no cost Protected
to you. With Health Advocate you have conidential, unlimited access Health Advocate follows careful
to a Personal Health Advocate who can help you and your eligible family protocols and complies with all
members resolve healthcare and insurance-related issues—all through a government privacy standards.
single toll-free number. Your medical and personal
information is kept strictly
Personal Health Advocates are typically registered nurses, supported by conidential.
medical directors and beneits and claims specialists. They’ll help cut
through the red tape and assist with complex conditions, ind specialists, Health Advocate is not afiliated
address eldercare issues, clarify insurance coverage, work on claim denials, with any insurance or third
help negotiate fees for non-covered services, and get to the heart of your party provider. Health Advocate
issue. complies with all government
privacy standards. Health Advocate
Who is Covered? does not replace health insurance
Health Advocacy is available to eligible employees, their spouses or coverage, provide medical care, or
domestic partners, dependent children, parents, and parents-in-law. recommend treatment.
How Health Advocate Can Help Your Cost
Find the right doctors, dentists, specialists, and other providers The Carlstar Group pays the full
Schedule appointments; arrange for special treatments and tests cost of the Health Advocacy
Answer questions about test results, treatments, and medications Service.
Clarify beneits; uncover billing errors
Get to the bottom of coverage denials Contact Information
866.695.8622
Get appropriate approvals for covered services www.HealthAdvocate.com/carlstar
Find options for non-covered services
Negotiate payment arrangements with providers
Provide information about generic drug options
Find in-home care, adult day care, assisted living, and long-term care
Clarify Medicare, Medicare Supplement plans, and Medicaid
Research transportation to appointments
13
What is Health Advocacy? Your Privacy is
Health Advocate is a service provided by The Carlstar Group at no cost Protected
to you. With Health Advocate you have conidential, unlimited access Health Advocate follows careful
to a Personal Health Advocate who can help you and your eligible family protocols and complies with all
members resolve healthcare and insurance-related issues—all through a government privacy standards.
single toll-free number. Your medical and personal
information is kept strictly
Personal Health Advocates are typically registered nurses, supported by conidential.
medical directors and beneits and claims specialists. They’ll help cut
through the red tape and assist with complex conditions, ind specialists, Health Advocate is not afiliated
address eldercare issues, clarify insurance coverage, work on claim denials, with any insurance or third
help negotiate fees for non-covered services, and get to the heart of your party provider. Health Advocate
issue. complies with all government
privacy standards. Health Advocate
Who is Covered? does not replace health insurance
Health Advocacy is available to eligible employees, their spouses or coverage, provide medical care, or
domestic partners, dependent children, parents, and parents-in-law. recommend treatment.
How Health Advocate Can Help Your Cost
Find the right doctors, dentists, specialists, and other providers The Carlstar Group pays the full
Schedule appointments; arrange for special treatments and tests cost of the Health Advocacy
Answer questions about test results, treatments, and medications Service.
Clarify beneits; uncover billing errors
Get to the bottom of coverage denials Contact Information
866.695.8622
Get appropriate approvals for covered services www.HealthAdvocate.com/carlstar
Find options for non-covered services
Negotiate payment arrangements with providers
Provide information about generic drug options
Find in-home care, adult day care, assisted living, and long-term care
Clarify Medicare, Medicare Supplement plans, and Medicaid
Research transportation to appointments
13
