Page 7 - EB Communications Support Guide 2015
P. 7
I need language around [BLANK] for my client, is there a place I My client is asking for a lot of
can go to find existing language? communication support—I am not
1. You can reference the EE Communications folder to see if a lyer sure what’s included in our scope
has been created on your needed topic of services and what’s not included
and I’m unsure how to manage their
2. You can also view the Master Library and search for your topic to expectations, what should I do?
see if we’ve created any standard language in the past: Work with your AE and Unit Manager
A. S:\EB\UNIT-SCHMITTGENS\HOGGATT\EE to determine what the appropriate
Communications\Eficiency Management\Master Language\ amount of communications work
Beneits Guide Sample Text is for your speciic client and what
My client is asking about downloading Brainshark/FlipBuilder so has been communicated in the fee
they are viewable without an Internet connection, can we do this? agreement.
1. E-guides created in FlipBuilder require an active internet
connection to view; cannot view ofline or download an e-guide
2. Brainshark can be downloaded but we would not recommend
this process to clients; we can unlock the ability to download a
Brainshark presentation but it will also require the Account Team
to provide instructions on how to download the Brainshark from
the client’s own computer—we cannot send/email a download ile
of the Brainshark, this has to be done by the client from their own
desktop. The process is tedious but Alex Grosse is willing to offer
you additional guidance about this process if needed.
I want to bring forward all my guides at once instead of working
with one guide and then creating additional versions once final—
what’s the process for this?
Typically this is a process the EBCC would work directly with your
account team to determine the most eficient solution to completing
your guides; in the event the EBCC is unable to assist you, let your
Unit Manager know you’d like to have a conversation with ISS about
making an exception for a particular client’s guide process—bring as
much information about the speciic differences between each guide
to ISS to help illustrate why it makes more sense to process each guide
separately.
7
can go to find existing language? communication support—I am not
1. You can reference the EE Communications folder to see if a lyer sure what’s included in our scope
has been created on your needed topic of services and what’s not included
and I’m unsure how to manage their
2. You can also view the Master Library and search for your topic to expectations, what should I do?
see if we’ve created any standard language in the past: Work with your AE and Unit Manager
A. S:\EB\UNIT-SCHMITTGENS\HOGGATT\EE to determine what the appropriate
Communications\Eficiency Management\Master Language\ amount of communications work
Beneits Guide Sample Text is for your speciic client and what
My client is asking about downloading Brainshark/FlipBuilder so has been communicated in the fee
they are viewable without an Internet connection, can we do this? agreement.
1. E-guides created in FlipBuilder require an active internet
connection to view; cannot view ofline or download an e-guide
2. Brainshark can be downloaded but we would not recommend
this process to clients; we can unlock the ability to download a
Brainshark presentation but it will also require the Account Team
to provide instructions on how to download the Brainshark from
the client’s own computer—we cannot send/email a download ile
of the Brainshark, this has to be done by the client from their own
desktop. The process is tedious but Alex Grosse is willing to offer
you additional guidance about this process if needed.
I want to bring forward all my guides at once instead of working
with one guide and then creating additional versions once final—
what’s the process for this?
Typically this is a process the EBCC would work directly with your
account team to determine the most eficient solution to completing
your guides; in the event the EBCC is unable to assist you, let your
Unit Manager know you’d like to have a conversation with ISS about
making an exception for a particular client’s guide process—bring as
much information about the speciic differences between each guide
to ISS to help illustrate why it makes more sense to process each guide
separately.
7
