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Cigna One Guide
Cigna One Guide representatives are available to assist with the following
services—both before and after you enroll for beneits:
X Assistance understanding the basics of health insurance
X Assistance making your decision between medical plan options
X Conirm your physicians are in-network, or help you select a provider
if needed
X Resolve healthcare issues
X Find the right providers, including dentists
X Get cost estimates
X Understand your bills
As you enroll, you may call the member services number 800.244.6224
from 8 a.m. to 9 p.m. EST. After you enroll, you may access Cigna One
Guide by App, phone, or online chat with your member ID by calling the
member number on your ID card 24 hours a day.
Cost and Quality Tools
Integrating cost and quality information makes it easier for you to get the
care you need most cost effectively for you.
Click on Find a Doctor or Service to access the following:
X Select the service you are looking for
X See the various providers who perform the services
X See the cost of the procedure at each provider
X See how your plan will cover the procedure and your out-of-pocket
cost based on the status of your year-to-date deducible and out-of-
pocket maximum
8 2020 Benefits Guide
Cigna One Guide representatives are available to assist with the following
services—both before and after you enroll for beneits:
X Assistance understanding the basics of health insurance
X Assistance making your decision between medical plan options
X Conirm your physicians are in-network, or help you select a provider
if needed
X Resolve healthcare issues
X Find the right providers, including dentists
X Get cost estimates
X Understand your bills
As you enroll, you may call the member services number 800.244.6224
from 8 a.m. to 9 p.m. EST. After you enroll, you may access Cigna One
Guide by App, phone, or online chat with your member ID by calling the
member number on your ID card 24 hours a day.
Cost and Quality Tools
Integrating cost and quality information makes it easier for you to get the
care you need most cost effectively for you.
Click on Find a Doctor or Service to access the following:
X Select the service you are looking for
X See the various providers who perform the services
X See the cost of the procedure at each provider
X See how your plan will cover the procedure and your out-of-pocket
cost based on the status of your year-to-date deducible and out-of-
pocket maximum
8 2020 Benefits Guide
