Page 132 - ETIHAD CREDIT INSURANCE PR REPORT - FEBRUARY 2025

3/14/25, 11:11 AM Citywealth Leaders List interview: 60 seconds with HE Raja Al Mazrouei, Etihad Credit Insurance
strategies to strengthen non-oil trade and enhance UAE exporters’ global competitiveness. Our
primary initiatives include developing tailored financial solutions that help businesses,
particularly SMEs, mitigate trade risks and expand internationally. In doing so, we have driven
digital transformation across our operations, implementing data-driven systems that improve
service delivery and provide real-time, data-driven insights to our clients.

The core of our mission is to boost ECI’s vital role in fostering sustainable trade and reinforcing
the UAE’s economic resilience. Beyond my executive responsibilities, I serve on various boards
where I advocate for innovation, responsible governance and the advancement of the financial
services sector to support the nation’s development, as well as women empowerment across
board rooms and businesses.

What does a typical day look like for you?

As the CEO of Etihad Credit Insurance (ECI), my role encompasses comprehensive strategic
oversight, collaboration and reflection. For me, a day typically commences with a thorough
analysis of performance metrics and preparation for executive meetings. A significant portion of
my day is dedicated to stakeholder engagement, including internal teams, industry partners and
government representatives, ensuring strategic alignment and fostering institutional
collaboration.

My leadership responsibilities include directing strategic initiatives that support the UAE’s
economic diversification agenda, particularly focusing on non-oil trade development. I further
dedicate my time to effectively interact with team members, ensuring professional development,
especially the advancement of women in leadership positions. Moreover, my responsibilities
extend to representing ECI at industry forums, engaging in strategic networking and advocating
for policies that strengthen the financial sector. A regular working day concludes with a
systematic evaluation of organisational performance and strategic outcomes, facilitating
continuous improvement at both personal and organisational levels.

Tell us about some recent, interesting client instructions/requests you have received.

At ECI, we actively collaborate with businesses seeking strategic solutions to safeguard their
international trade transactions. Recently, there has been a substantial increase in requests for
comprehensive risk assessments, particularly from exporters entering emerging markets.
Companies are eager to evaluate the creditworthiness of potential buyers and analyse
geopolitical risks before finalising trade agreements. Additionally, we have witnessed an
increase in custom policy requests, with businesses seeking tailored coverage structures to
address industry-specific risks. For instance, companies in the renewable energy and
technology sectors require specialised insurance solutions to support large-scale international
projects.

Another key trend is the growing demand for market intelligence, as clients seek insights into
evolving trade patterns, regulatory updates and financing opportunities to refine their global
strategies. There is also an increased focus on claims support, with businesses looking for
expert guidance in handling complex non-payment cases and ensuring efficient claim resolution.
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