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7/10/25, 3:18 PM UAE expats: Faced a delay sending money home? 5 steps to take next

Dubai: If your remittance back home over the weekend was delayed or ended up in the wrong account,
you’re not alone — and you're right to be concerned. For many UAE expats, timely money transfers are

essential for supporting families, paying school fees, covering medical expenses, or meeting monthly bills.

While most transfers go through smoothly, even the most reliable money exchange services can face
occasional hiccups. Just this past weekend, a minor technical glitch at one of the country’s leading exchange

houses momentarily disrupted fund transfers, causing a few transactions to be misdirected. The company
later confirmed that the issue was quickly resolved, with most funds recovered and operations returning to

normal.

Even though no widespread disruption occurred, the incident is a timely reminder that remittance delays —
whether due to technical issues, bank holidays, or compliance checks — can and do happen. Knowing what

to do next can save you stress and help ensure your money gets where it needs to go.

So what should you do if your remittance faces delays in the UAE? Here's a step-by-step guide to stay calm

and take control.

1. Check your transfer status first

Before assuming anything has gone wrong, log into your bank or exchange house app or website to track
the transaction. Look for:

Remittance reference number
Recipient details

Date and time of transfer

Transfers made after business hours or during public holidays — either in the UAE or the recipient country
— may naturally take longer. If it's a weekend or bank holiday where the money is being sent, this could be

the cause of the delay.

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