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7/10/25, 3:18 PM UAE expats: Faced a delay sending money home? 5 steps to take next
File a complaint with the Central Bank of the UAE’s Consumer Protection Unit
via centralbank.ae or call 800-CBUAE (800 22823).
Make sure you include transaction details, screenshots, and any correspondence.

5. Request a refund or reversal

If a transfer has failed, you have the right to request a full refund. Depending on the service and destination
bank, this can take a few days — so plan your remittance dates ahead of time, especially for urgent

payments.

How to be prepared, double-check next time

Whether you use exchange houses like Al Ansari, Lulu Exchange, or apps like e& money, Lulu Money,

Wise, Remitly or Western Union, there are a few ways to reduce future risk regardless of the remittance
platform you use:

Save verified recipient details and recheck before every transfer.
Choose services with real-time tracking and notifications.

Avoid transferring large amounts just before weekends or holidays unless necessary.

For now, if your transaction was impacted, rest assured that it's being resolved — but if you ever face a
remittance delay again, you now know exactly what to do.

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