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7/10/25, 3:18 PM UAE expats: Faced a delay sending money home? 5 steps to take next
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2. Contact customer support immediately

If your money hasn’t arrived within the usual timeframe (often a few hours to a business day), reach out to

the provider’s customer support:
For those who send money visiting crypto houses, this means calling their hotline or visiting a

branch.
When using app-based remittance services in the UAE, use the in-app help chat.

Ask for a SWIFT copy or tracking reference, which shows whether the money has been sent, received, or

held up in between.

3. Understand common reasons for delays

Even without technical glitches, money transfers may face delays due to:

Incorrect recipient details (account number, name, bank codes)
Regulatory checks (AML/KYC verifications on large transfers)

Currency conversion issues or mismatches

There have been numerous instances in the past where remitted funds were transferred to the wrong
customer accounts due to a system error. But in most cases, it’s a simpler clerical or compliance issue.

4. Raise a formal complaint if needed

If your funds are still unaccounted for after 3–5 business days and you're not getting clear answers, it’s time
to escalate:

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