Page 14 - DGHR PR REPORT JULY 2025

H.E. said: “Dubai’s government entities remain committed to building a flexible work
environment where talents are empowered to thrive and suggest innovative ideas. With

the right support, these ideas can be translated into effective success stories that make

a difference in the lives of employees and the wider community, while shaping the future

of the country’s public sector. This recognition is not just an acknowledgement of a
single idea. At DGHR, we believe that it is a reaffirmation of our deep-rooted

commitment to institutional innovation and our confidence in turning individual

contributions into practical solutions that help achieve Dubai’s vision of a more resilient

and prosperous future.”

In line with this approach, DGHR adopted the innovative proposal and transformed it

into an official government decision under the ‘Our Flexible Summer’ initiative. Launched

in 2024 with the active participation of several government entities, the initiative was

designed to directly address employees’ requirements during the summer months. It was
launched through a pilot phase, during which the Department developed a structured

implementation framework. Furthermore, DGHR closely observed the initiative’s

development, execution, and impact across all operational aspects, further enhancing the
work environment and ensuring employee well-being.

During the pilot phase assessment, the Department received tangible positive outcomes,

such as a notable increase in key performance indicators, including productivity,

customer service, and employee satisfaction. It also resulted in an 87 per cent
improvement in employees’ ability to complete tasks on time, a 96 per cent improvement

in customer service with zero complaints and a 98 per cent improvement in employees’

happiness and enthusiasm in the workplace.

These outcomes reaffirm the Department’s commitment and its strong belief in the
significance of listening to employees, drawing on their ideas and experiences, and

translating individuals’ ideas into actionable, measurable institutional policies. This

approach not only boosts employee performance and productivity but also ensures that