Page 58 - DGHR PR REPORT JULY 2025

7/28/25, 9:51 AM From individual idea to government initiative - Emirates Projects
structured implementation framework. Furthermore, DGHR closely observed the initiative’s development,
execution, and impact across all operational aspects, further enhancing the work environment and ensuring
employee well-being.

98 per cent improvement in employees’ happiness and enthusiasm in the workplace

During the pilot phase assessment, the Department received tangible positive outcomes, such as a notable
increase in key performance indicators, including productivity, customer service, and employee satisfaction. It
also resulted in an 87 per cent improvement in employees’ ability to complete tasks on time, a 96 per cent
improvement in customer service with zero complaints and a 98 per cent improvement in employees’
happiness and enthusiasm in the workplace.

Boosts employee performance and productivity

These outcomes reaffirm the Department’s commitment and its strong belief in the significance of listening to
employees, drawing on their ideas and experiences, and translating individuals’ ideas into actionable,
measurable institutional policies. This approach not only boosts employee performance and productivity but
also ensures that government services meet the highest standards of innovation and efficiency, without
compromising employee well-being or experience.

The Department remains dedicated to developing a progressive government work model based on innovation,
collaboration and sustainability. It continues to promote a supportive environment that encourages progress
and initiative, values individual contributions, and maintains innovative and sustainable practices, further
ensuring excellence, well-being, and high performance across the government sector and the nation.

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