Page 70 - DGHR PR REPORT JULY 2025

7/28/25, 9:52 AM DGHR recognises employee behind ‘Summer Working Hours’ proposal to reinforce culture of participation and government innovati…
H.E. said: “Dubai’s government entities remain committed to building a flexible work
environment where talents are empowered to thrive and suggest innovative ideas. With the

right support, these ideas can be translated into effective success stories that make a
difference in the lives of employees and the wider community, while shaping the future of the

country’s public sector. This recognition is not just an acknowledgement of a single idea. At
DGHR, we believe that it is a reaffirmation of our deep-rooted commitment to institutional

innovation and our confidence in turning individual contributions into practical solutions that
help achieve Dubai’s vision of a more resilient and prosperous future.”

In line with this approach, DGHR adopted the innovative proposal and transformed it into an
official government decision under the ‘Our Flexible Summer’ initiative. Launched in 2024 with

the active participation of several government entities, the initiative was designed to directly
address employees’ requirements during the summer months. It was launched through a pilot

phase, during which the Department developed a structured implementation framework.
Furthermore, DGHR closely observed the initiative’s development, execution, and impact across

all operational aspects, further enhancing the work environment and ensuring employee well-
being.

During the pilot phase assessment, the Department received tangible positive outcomes, such
as a notable increase in key performance indicators, including productivity, customer service,

and employee satisfaction. It also resulted in an 87 per cent improvement in employees’ ability
to complete tasks on time, a 96 per cent improvement in customer service with zero

complaints and a 98 per cent improvement in employees’ happiness and enthusiasm in the
workplace.

These outcomes reaffirm the Department’s commitment and its strong belief in the significance

of listening to employees, drawing on their ideas and experiences, and translating individuals’
ideas into actionable, measurable institutional policies. This approach not only boosts employee
performance and productivity but also ensures that government services meet the highest

standards of innovation and efficiency, without compromising employee well-being or
experience.

The Department remains dedicated to developing a progressive government work model based

on innovation, collaboration and sustainability. It continues to promote a supportive
environment that encourages progress and initiative, values individual contributions, and

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