Page 74 - DGHR PR REPORT JULY 2025

7/28/25, 9:53 AM DGHR recognises employee behind ‘Summer Working Hours’ proposal to reinforce culture of participation and government innovati…
to shape institutional policies that can transform and drive sustainable development across government
entities.

H.E. said: “Dubai’s government entities remain committed to building a flexible work environment where

talents are empowered to thrive and suggest innovative ideas. With the right support, these ideas can be
translated into effective success stories that make a difference in the lives of employees and the wider
community, while shaping the future of the country’s public sector. This recognition is not just an

acknowledgement of a single idea. At DGHR, we believe that it is a reaffirmation of our deep-rooted
commitment to institutional innovation and our confidence in turning individual contributions into practical
solutions that help achieve Dubai’s vision of a more resilient and prosperous future.”

In line with this approach, DGHR adopted the innovative proposal and transformed it into an official
government decision under the ‘Our Flexible Summer’ initiative. Launched in 2024 with the active
participation of several government entities, the initiative was designed to directly address employees’

requirements during the summer months. It was launched through a pilot phase, during which the
Department developed a structured implementation framework. Furthermore, DGHR closely observed the
initiative’s development, execution, and impact across all operational aspects, further enhancing the work

environment and ensuring employee well-being.

During the pilot phase assessment, the Department received tangible positive outcomes, such as a
notable increase in key performance indicators, including productivity, customer service, and employee

satisfaction. It also resulted in an 87 per cent improvement in employees’ ability to complete tasks on
time, a 96 per cent improvement in customer service with zero complaints and a 98 per cent improvement
in employees’ happiness and enthusiasm in the workplace.

These outcomes reaffirm the Department’s commitment and its strong belief in the significance of
listening to employees, drawing on their ideas and experiences, and translating individuals’ ideas into
actionable, measurable institutional policies. This approach not only boosts employee performance and

productivity but also ensures that government services meet the highest standards of innovation and
efficiency, without compromising employee well-being or experience.

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