Page 77 - DGHR PR REPORT JULY 2025

7/28/25, 9:53 AM DGHR recognises employee behind ‘Summer Working Hours’ proposal to reinforce culture of participation and government innovati…
H.E. Abdullah Ali Bin Zayed Al Falasi, Director General of DGHR Department, appreciated creative talents within
Dubai’s government work environment. He also underscored the Department’s progressive strategy to invest in human

capital by nurturing talents and empowering them to contribute meaningfully to shape institutional policies that can
transform and drive sustainable development across government entities.

H.E. said: “Dubai’s government entities remain committed to building a flexible work environment where talents are

empowered to thrive and suggest innovative ideas. With the right support, these ideas can be translated into effective
success stories that make a difference in the lives of employees and the wider community, while shaping the future of

the country’s public sector. This recognition is not just an acknowledgement of a single idea. At DGHR, we believe that
it is a reaffirmation of our deep-rooted commitment to institutional innovation and our confidence in turning individual

contributions into practical solutions that help achieve Dubai’s vision of a more resilient and prosperous future.”

In line with this approach, DGHR adopted the innovative proposal and transformed it into an official government
decision under the ‘Our Flexible Summer’ initiative. Launched in 2024 with the active participation of several
government entities, the initiative was designed to directly address employees’ requirements during the summer months.

It was launched through a pilot phase, during which the Department developed a structured implementation framework.
Furthermore, DGHR closely observed the initiative’s development, execution, and impact across all operational aspects,

further enhancing the work environment and ensuring employee well-being.

During the pilot phase assessment, the Department received tangible positive outcomes, such as a notable increase in
key performance indicators, including productivity, customer service, and employee satisfaction. It also resulted in an 87

per cent improvement in employees’ ability to complete tasks on time, a 96 per cent improvement in customer service
with zero complaints and a 98 per cent improvement in employees’ happiness and enthusiasm in the workplace.

These outcomes reaffirm the Department’s commitment and its strong belief in the significance of listening to

employees, drawing on their ideas and experiences, and translating individuals’ ideas into actionable, measurable
institutional policies. This approach not only boosts employee performance and productivity but also ensures that

government services meet the highest standards of innovation and efficiency, without compromising employee well-
being or experience.

The Department remains dedicated to developing a progressive government work model based on innovation,

collaboration and sustainability. It continues to promote a supportive environment that encourages progress and
initiative, values individual contributions, and maintains innovative and sustainable practices, further ensuring

excellence, well-being, and high performance across the government sector and the nation.

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