Page 16 - Unifonic LEAP 2025 REPORT

2/12/25, 10:08 AM Unifonic Participates in LEAP 2025

ECONOMY & POLICY
Unifonic Participates in LEAP 2025

11 Feb 2025 3 Min Read CW Team
Unifonic, the leading conversations platform and SaaS (Software as a Service) provider in the Middle East, showcased its AI-
powered conversational platform at LEAP 2025, which is being held from February 9 to 12, 2025 in Riyadh, Saudi Arabia. The
innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing transition
towards adopting artificial intelligence-powered engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing campaigns and outstanding customer
service, in line with rising customer demand for more personalised and meaningful interactions. Moreover, these solutions leverage

the power of artificial intelligence to facilitate seamless omnichannel communication and tailored customer experiences that foster
long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise
engagement and drive substantial ROI for businesses. Unifonic is proud to showcase some of the most popular and impactful use
cases of its solutions, which include Conversational Marketing capabilities, including targeted marketing campaigns, abandoned
cart recovery, personalization, and the ability to click to WhatsApp for direct engagement. Additionally, their Customer Support
solutions empower businesses with tools for improving customer satisfaction (CSAT), sending notifications, and offering multi-
language support to cater to a global audience. As part of their commitment to helping businesses optimize customer experience,
Unifonic is also offering a complimentary Customer Experience (CX) Maturity Assessment. This assessment, conducted by their
team of experts, uncovers valuable insights that can enhance a company’s customer service strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to transforming customer engagement for
businesses. Being one of the leading entities in integrating AI within engagement processes in the Middle East, our executives will
showcase the potential of AI-powered solutions in delivering personalised, omnichannel customer experiences at LEAP 2025.
These are vital to business success, and by leveraging our innovations, businesses can seamlessly connect with customers in a
meaningful manner.”

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