Page 20 - Unifonic LEAP 2025 REPORT

2/12/25, 10:09 AM Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and customer service tools - Middle East Busin…
Unifonic participates in LEAP 2025,

showcasing exceptional marketing

campaigns and customer service tools

February 11, 2025 7

Unifonic, the leading conversations platform and SaaS (Software as a Service) provider in the

Middle East, showcased its AI-powered conversational platform at LEAP 2025, which is being
held from February 9 to 12, 2025 in Riyadh, Saudi Arabia. The innovative platform, designed to

help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing
transition towards adopting artificial intelligence-powered engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing

campaigns and outstanding customer service, in line with rising customer demand for more
personalised and meaningful interactions. Moreover, these solutions leverage the power of

artificial intelligence to facilitate seamless omnichannel communication and tailored customer
experiences that foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to

improve efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is
proud to showcase some of the most popular and impactful use cases of its solutions, which
include Conversational Marketing capabilities, including targeted marketing campaigns,

abandoned cart recovery, personalization, and the ability to click to WhatsApp for direct
engagement. Additionally, their Customer Support solutions empower businesses with tools for

improving customer satisfaction (CSAT), sending notifications, and offering multi-language
support to cater to a global audience. As part of their commitment to helping businesses

optimize customer experience, Unifonic is also offering a complimentary Customer Experience
(CX) Maturity Assessment. This assessment, conducted by their team of experts, uncovers

valuable insights that can enhance a company’s customer service strategies and overall
performance.

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