Page 23 - Unifonic LEAP 2025 REPORT

2/12/25, 10:09 AM Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and customer service tools - Teletimes Internati…
Support solutions empower businesses with tools for improving customer
satisfaction (CSAT), sending notifications, and offering multi-language
support to cater to a global audience. As part of their commitment to helping
businesses optimize customer experience, Unifonic is also offering a
complimentary Customer Experience (CX) Maturity Assessment. This
assessment, conducted by their team of experts, uncovers valuable insights
that can enhance a company’s customer service strategies and overall
performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic,
are committed to transforming customer engagement for businesses. Being
one of the leading entities in integrating AI within engagement processes in
the Middle East, our executives will showcase the potential of AI-powered
solutions in delivering personalised, omnichannel customer experiences at
LEAP 2025. These are vital to business success, and by leveraging our
innovations, businesses can seamlessly connect with customers in a
meaningful manner.”

Furthermore, Unifonic empowers clients to ensure omnichannel customer
experiences, enhance customer communication, and optimise digital journeys.
Through conversational AI, the company automates customer journeys,
enhances business productivity, streamlines customer interactions, and
orchestrates daily operations. It further utilises business messaging platforms,
such as WhatsApp, to ensure enhanced engagement and performance
marketing strategies.

Unifonic’s participation at LEAP 2025 demonstrates its commitment to
innovation and its role in positioning Saudi Arabia as a global digital leader.
The company’s booth will feature interactive demonstrations of its unified
dashboard, which offers real-time insights and refines customer engagement
strategies. Unifonic’s range of solutions, from AI-powered chatbots and
advanced messaging platforms to sophisticated analytics, enable businesses to
stay ahead of the curve and achieve long-standing success in the ever-evolving
market.

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