Page 19 - Unifonic LEAP 2025 REPORT

2/12/25, 10:08 AM Unifonic Participates In LEAP 2025, Showcasing Exceptional Marketing Campaigns And Customer Service Tools
for direct engagement. Additionally, their Customer Support solutions empower businesses
with tools for improving customer satisfaction (CSAT), sending notifications, and offering
multi-language support to cater to a global audience. As part of their commitment to helping
businesses optimize customer experience, Unifonic is also offering a complimentary
Customer Experience (CX) Maturity Assessment. This assessment, conducted by their team
of experts, uncovers valuable insights that can enhance a company's customer service
strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said:“We, at Unifonic, are committed to
transforming customer engagement for businesses. Being one of the leading entities in
integrating AI within engagement processes in the Middle East, our executives will showcase
the potential of AI-powered solutions in delivering personalised, omnichannel customer
experiences at LEAP 2025. These are vital to business success, and by leveraging our
innovations, businesses can seamlessly connect with customers in a meaningful manner.”
Furthermore, Unifonic empowers clients to ensure omnichannel customer experiences,
enhance customer communication, and optimise digital journeys. Through conversational AI,
the company automates customer journeys, enhances business productivity, streamlines
customer interactions, and orchestrates daily operations. It further utilises business
messaging platforms, such as WhatsApp, to ensure enhanced engagement and
performance marketing strategies.

Unifonic's participation at LEAP 2025 demonstrates its commitment to innovation and its role
in positioning Saudi Arabia as a global digital leader. The company's booth will feature
interactive demonstrations of its unified dashboard, which offers real-time insights and
refines customer engagement strategies. Unifonic's range of solutions, from AI-powered
chatbots and advanced messaging platforms to sophisticated analytics, enable businesses
to stay ahead of the curve and achieve long-standing success in the ever-evolving market.

Join Unifonic at LEAP 2025 to explore how AI can revolutionize customer engagement and
transform business outcomes.

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