Page 26 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:27 PM Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft – EU –…
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of local
services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to local
telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by
interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry on July
19, nearly five million user-reports on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for local telecom operators
and service providers. Leveraging Downdetector Explorer, operators can understand the size and scale of incidents — and
rapidly act to resolve issues that matter most to consumers,” said Farid.

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