Page 29 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:27 PM Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft – Afric…
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along
with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most
significant, followed by interruptions in various gaming services and ISPs. Notably, when a routine
software update of Crowdstrike went awry on July 19, nearly five million user-reports on Downdetector
linked to services that use Crowdstrike or Microsoft (including emergency services, airlines, and ride-
sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for
local telecom operators and service providers. Leveraging Downdetector Explorer, operators can
understand the size and scale of incidents — and rapidly act to resolve issues that matter most to
consumers,” said Farid.

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