Page 32 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:28 PM Facebook, Microsoft, MTN, Other Internet, Streaming Service, Gaming Providers Reports 2024's Highest Service Blackout - Brand …

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting millions of users.
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted, underscoring both the
complexity of the internet itself, and the needs of network-reliant services on this complex ecosystem.

Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle East, Africa, and
the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay informed and
respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social media platforms, internet
providers, streaming services, gaming companies, and financial institutions rely on Downdetector to monitor outages and
understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook’s outage on March 5 was the largest, with over 11.1 million users across the world reporting
issues. Facebook and Instagram outages impacted the Asia-Pacific region the most, followed by widespread disruptions to
Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the services of
German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of local
services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to local
telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by
interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry on July
19, nearly five million user-reports on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for local telecom operators
and service providers. Leveraging Downdetector Explorer, operators can understand the size and scale of incidents — and
rapidly act to resolve issues that matter most to consumers,” said Farid.

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