Page 321 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 3:26 PM News Room - AFRICA ANALYST
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted,
underscoring both the complexity of the internet itself, and the needs of network-reliant services on this
complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle
East, Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users
and businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product at
Ookla. “Many leading retailers, social media platforms, internet providers, streaming services,
gaming companies, and financial institutions rely on Downdetector to monitor outages and
understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users
across the world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific
region the most, followed by widespread disruptions to Microsoft 365 and local services like
PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with
interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely,
along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa
region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as
well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most
significant, followed by interruptions in various gaming services and ISPs. Notably, when a
routine software update of Crowdstrike went awry on July 19, nearly five million user-reports
on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical
for local telecom operators and service providers. Leveraging Downdetector Explorer, operators
can understand the size and scale of incidents — and rapidly act to resolve issues that matter
most to consumers,” said Farid.

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