Page 325 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 3:27 PM Newsroom | Site results for 'downdetectorr-by-ooklar-report-highlights-largest-service-outages-in-2024-including-facebook-crowdstri…
size and scale of incidents — and rapidly act to resolve issues that matter most to their

customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most

impacted, affecting millions of users.

Furthermore, Internet Service Providers (ISPs) and gaming services were also

significantly impacted, underscoring both the complexity of the internet itself, and the

needs of network-reliant services on this complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin

America, the Middle East, Africa, and the United States experienced substantial

service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users

and businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product
at Ookla. “Many leading retailers, social media platforms, internet providers, streaming

services, gaming companies, and financial institutions rely on Downdetector to monitor

outages and understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million

users across the world reporting issues. Facebook and Instagram outages impacted the

Asia-Pacific region the most, followed by widespread disruptions to Microsoft 365 and local

services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along

with interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced

widely, along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and

Africa region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were

seen as well.

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