Page 65 - UNIFONIC QUARTER 1 PR REPORT - March 2025

represents our commitment to leading the charge in the AI revolution. We look forward to
continuing this journey and setting new standards for the future of customer engagement.

How does having a local corporate presence in six countries contribute to delivering
personalized, 24/7 support for your global clientele?

Having a local presence in six countries is a key differentiator for Unifonic, enabling us to provide
personalised, region-specific support that aligns with the unique cultural, language, and business
dynamics of each market. Our local teams are not just deeply embedded in their communities but
are also highly responsive, offering tailored support that meets the unique needs of our diverse
clientele. These teams operate around the clock, ensuring seamless 24/7 support for customers,
regardless of the time zones. This local presence further strengthens our ability to build lasting
relationships with clients, allowing us to better understand their real-time challenges and provide
rapid, context-aware solutions. With over 10 billion transactions processed annually, our localised
approach directly enhances customer experience and satisfaction, promising more efficient,
responsive services. Moreover, in today’s fast-paced business environment, companies are
increasingly relying on innovative technologies like cloud solutions and integrated platforms to
manage communication needs. SaaS solutions are at the forefront of this shift, offering businesses
a flexible, cost-effective way to access and utilise essential software tools. These platforms also
simplify business operations, increase productivity, and drive innovation. By leveraging Unifonic’s
SaaS solutions, companies can unlock new revenue opportunities, reduce strain on customer
support, and enhance overall customer experience. With the advent of cloud communications,
what used to require significant upfront investments and large development teams can now be
accomplished with minimal effort, making superior customer engagement more accessible and
efficient than ever before.

https://integratormedia.com/2025/03/07/unifonic-leading-the-future-of-ai-driven-customer-
engagement/