Page 32 - MOE ENGLISH PR REPORT - FEBRUARY 2025 Part 1

Press Release

Consumer's Role in Supporting the Market Stability

Furthermore, Darwish shed light on the Ministry’s commitment to increasing consumer awareness
and encouraging sustainable consumption practices. He further highlighted that there were 1,891
complaints received through the e-services platform to resolve consumer concerns in 2024, with
more than 93 per cent of complaints addressed successfully within the specified timeframe.
Customers were encouraged to report any violations related to price, misleading promotions or
breach of consumer protection by calling 8001222 or getting in touch with local departments,
which are the Ministry’s official communication channels.

At the conclusion of the briefing, Darwish reaffirmed the Ministry of Economy’s commitment to
constantly collaborate with its partners to enhance the environment for consumer protection,
maintain market stability and provide fair purchasing opportunities for all societal members. This
is in line with a goal to ensure transparency, competitiveness, and sustainability to foster stability
and growth in the UAE’s consumer environment.

-Ends-