Page 33 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/5/23, 1:24 PM Unifonic unveils state-of-the-art AI at Seamless Saudi Arabia, elevating customer experiences to new heights - mid-east.info
Unifonic unveils state-of-the-art AI at Seamless Saudi

Arabia, elevating customer experiences to new heights

September 4, 2023

Unifonic, the Middle East’s leading customer engagement platform, is proud to present its AI-powered Chatbot, at the Seamless Saudi
Arabia 2023 event.

As a key player in the region’s communications landscape, Unifonic takes center stage at Seamless Saudi Arabia 2023, one of the largest
events focusing on payments, fintech, retail, and eCommerce innovations, to showcase their game-changing platform and their latest
innovations in Artificial intelligence and machine learning technology.

Unifonic is committed to pioneering innovative solutions that enhance customer relationships and elevate brand experiences, and Seamless
is a great opportunity for industry professionals and tech enthusiasts to experience Unifonic’s new AI-powered chatbot, which is set to
transform the landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyze behavioral patterns and human language, enabling precise interactions and
engagement with customers. It boasts multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering inclusivity and
accessibility. With its advanced decision-making abilities, the chatbot enables seamless connections between brands and customers,
resulting in significant benefits for organizations such as being able to qualify leads, 24/7 support, increased cost optimization and more.
Furthermore, it adheres to global best practices and industry standards, prioritizing data privacy and security to instill user confidence and
trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help organizations
automate business processes and offer a more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU) module into the chatbot,
allowing it to discern intent with greater precision and learn from user interactions with machine learning algorithms. This creates smart
experiences that will improve all customer journeys.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to excellence as a platinum sponsor for the
second year running,” stated Mohammed Sleeq, COO at Unifonic. “At Unifonic, we believe in the transformative potential of AI to enhance
customer engagement and deliver exceptional experiences. Our goal is to seamlessly integrate AI across our platform and solutions,
facilitating effortless communication and creating personalized and effective interactions. By constantly innovating and refining our
platform, we aim to exceed client expectations and deliver unrivaled value.” he added

Unifonic’s AI Chatbot is not replacing human contact, it is designed to augment and empower it. By handling common inquiries and tasks,
the chatbot allows human agents to focus on complex and value-added customer encounters. When the chatbot encounters an inquiry
beyond its capabilities, it promptly transfers the interaction to a human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-leading voice recognition
technology.
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