Page 30 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/5/23, 1:23 PM Unifonic unveils state-of-the-art AI at Seamless Saudi Arabia, elevating customer experiences to new heights
The Unifonic Chatbot leverages AI to collect and analyze behavioral pa erns and human language,
enabling precise interactions and engagement with customers. It boasts multilingual capabilities,
catering to users in English, Arabic, and Urdu, fostering inclusivity and accessibility. With its
advanced decision-making abilities, the chatbot enables seamless connections between brands and
customers, resulting in significant benefits for organizations such as being able to qualify leads, 24/7
support, increased cost optimization and more. Furthermore, it adheres to global best practices and
industry standards, prioritizing data privacy and security to instill user confidence and trust. The AI
Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help
organizations automate business processes and offer a more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language
Understanding (NLU) module into the chatbot, allowing it to discern intent with greater precision and
learn from user interactions with machine learning algorithms. This creates smart experiences that will
improve all customer journeys.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to
excellence as a platinum sponsor for the second year running,” stated Mohammed Sleeq, COO at
Unifonic. “At Unifonic, we believe in the transformative potential of AI to enhance customer
engagement and deliver exceptional experiences. Our goal is to seamlessly integrate AI across our
platform and solutions, facilitating effortless communication and creating personalized and effective
interactions. By constantly innovating and refining our platform, we aim to exceed client expectations
and deliver unrivaled value.” he added

Unifonic’s AI Chatbot is not replacing human contact, it is designed to augment and empower it. By
handling common inquiries and tasks, the chatbot allows human agents to focus on complex and
value-added customer encounters. When the chatbot encounters an inquiry beyond its capabilities, it
promptly transfers the interaction to a human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding
market-leading voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cu ing-edge products and services
at the event that elevate reliable customer engagement while upholding the highest standards of
technological advancements. This commitment aligns with Unifonic’s objective of supporting the
Kingdom’s vision, including Saudi Vision 2030 and the Smart Government Strategy, driving digital
transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and
seamless omnichannel communications platform provider in the Middle East. Its no-code, automation,
and orchestration platform has transformed customer experiences across various sectors, enabling
businesses to exceed customer expectations for seamless digital interactions.

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