Page 9 - UNIFONIC SEAMLESS KSA REPORT - August 2023

Press Release

engagement and deliver exceptional experiences. Our goal is to seamlessly integrate AI across our

platform and solutions, facilitating effortless communication and creating personalized and
effective interactions. By constantly innovating and refining our platform, we aim to exceed client
expectations and deliver unrivaled value." he added

Unifonic's AI Chatbot is not replacing human contact, it is designed to augment and empower it.
By handling common inquiries and tasks, the chatbot allows human agents to focus on complex
and value-added customer encounters. When the chatbot encounters an inquiry beyond its
capabilities, it promptly transfers the interaction to a human agent, ensuring a seamless customer
experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding

market-leading voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and

services at the event that elevate reliable customer engagement while upholding the highest
standards of technological advancements. This commitment aligns with Unifonic's objective of
supporting the Kingdom's vision, including Saudi Vision 2030 and the Smart Government
Strategy, driving digital transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual,
and seamless omnichannel communications platform provider in the Middle East. Its no-code,
automation, and orchestration platform has transformed customer experiences across various
sectors, enabling businesses to exceed customer expectations for seamless digital interactions.

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For more information:
Orient Planet Group (OPG)
Tel: +971 4 4562888
Email: media@orientplanet.com
Website: www.orientplanet.com