Page 13 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/6/23, 3:47 PM Unifonic Launches AI Solution at Seamless Saudi Arabia – Arabian Reseller
applications like HubSpot, Zid, Salla, Salesforce and more to help organizations automate business
processes and offer a more connected experience. To enhance its capabilities even further, Unifonic

has incorporated the Natural Language Understanding (NLU) module into the chatbot, allowing it to
discern intent with greater precision and learn from user interactions with machine learning

algorithms. This creates smart experiences that will improve all customer journeys,” the company
added.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to
excellence as a platinum sponsor for the second year running,” stated Mohammed Sleeq, COO at

Unifonic. “At Unifonic, we believe in the transformative potential of AI to enhance customer
engagement and deliver exceptional experiences. Our goal is to seamlessly integrate AI across our

platform and solutions, facilitating effortless communication and creating personalized and effective
interactions. By constantly innovating and refining our platform, we aim to exceed client

expectations and deliver unrivalled value,” he added.

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