Page 8 - UNIFONIC SEAMLESS KSA REPORT - August 2023

Press Release

Unifonic unveils state-of-the-art AI at Seamless Saudi

Arabia, elevating customer experiences to new heights

September 4, 2023- Unifonic, the Middle East's leading customer engagement platform, is proud
to present its AI-powered Chatbot, at the Seamless Saudi Arabia 2023 event.

As a key player in the region's communications landscape, Unifonic takes center stage at Seamless
Saudi Arabia 2023, one of the largest events focusing on payments, fintech, retail, and eCommerce
innovations, to showcase their game-changing platform and their latest innovations in Artificial
intelligence and machine learning technology.

Unifonic is committed to pioneering innovative solutions that enhance customer relationships and

elevate brand experiences, and Seamless is a great opportunity for industry professionals and tech
enthusiasts to experience Unifonic’s new AI-powered chatbot, which is set to transform the
landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyze behavioral patterns and human language,
enabling precise interactions and engagement with customers. It boasts multilingual capabilities,
catering to users in English, Arabic, and Urdu, fostering inclusivity and accessibility. With its
advanced decision-making abilities, the chatbot enables seamless connections between brands and

customers, resulting in significant benefits for organizations such as being able to qualify leads,
24/7 support, increased cost optimization and more. Furthermore, it adheres to global best practices
and industry standards, prioritizing data privacy and security to instill user confidence and trust.
The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and
more to help organizations automate business processes and offer a more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language
Understanding (NLU) module into the chatbot, allowing it to discern intent with greater precision
and learn from user interactions with machine learning algorithms. This creates smart experiences
that will improve all customer journeys.

"We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to
excellence as a platinum sponsor for the second year running," stated Mohammed Sleeq, COO at

Unifonic. "At Unifonic, we believe in the transformative potential of AI to enhance customer