Page 449 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:20 PM Home | Emirates News Agency
DUBAI, 7th September 2025 (WAM) -- The United Arab Emirates, represented by its official postal service provider
Emirates Post, has secured the top position globally in the Customer Service category for outstanding express mail
services. It has also been honoured with the Gold Performance Award for 2024, a prestigious recognition presented by
the Universal Postal Union (UPU) through its Express Mail Service Cooperative (EMS).
The awards were presented at the official meeting preceding the launch of the 28th Universal Postal Congress – Dubai
2025, a prominent event for the international postal sector, hosted by the UAE from September 8 to 19.
The awards reflect the UAE’s forward-thinking vision in building a smart services infrastructure that meets the highest
standards of efficiency, quality, and reliability, strengthening the country’s position as a global leader in the logistics
sector.
The UAE secured the Gold Performance Award after an extensive evaluation that assessed operational efficiency across
various domains, including international networks, customer satisfaction, responsiveness, and compliance with delivery
schedules.

The assessment showed high performance indicators, ranging from 95 per cent to 98 per cent across all phases of
service, from shipment receipt to final delivery, including post-delivery support.
Winning the first place in the Customer Service category highlights the impact of ongoing investments in digital customer
experience initiatives and the development of intelligent and responsive service channels, underscoring the country’s
commitment to achieving organisational excellence.
Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X, said, “This recognition highlights our wise
leadership’s vision of utilising innovation to elevate the UAE’s position on the global stage and also reinforces our
dedication to developing an advanced postal system. We consider this achievement as a launchpad for the Emirates
Post to move toward an even more ambitious phase, where we will continue to strengthen the UAE’s leadership in the
sector and contribute to shaping the future of global postal services through strategic partnerships, sustainable digital
solutions, and high-performance operations”.
This achievement is a testament to the effectiveness of the UAE Centennial Plan 2071 in enhancing the country's
competitiveness by developing key sectors that drive economic growth and serve the national goals of digital
transformation and global logistics integration. This success clearly demonstrates the UAE’s exceptional performance in
the postal sector today.

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