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9/8/25, 1:20 PM UAE ranks first globally in customer service; wins Gold Performance Award in express mail services - Aletihad News Center

UAE ranks first globally in customer service; wins Gold Performance Award
in express mail services

(WAM)

7 Sep 2025 20:02
DUBAI (WAM)

The United Arab Emirates, represented by its official postal service provider Emirates Post, has secured the top
position globally in the Customer Service category for outstanding express mail services. It has also been honoured
with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal Postal Union (UPU)
through its Express Mail Service Cooperative (EMS).

The awards were presented at the official meeting preceding the launch of the 28th Universal Postal Congress – Dubai
2025, a prominent event for the international postal sector, hosted by the UAE from September 8 to 19.

The awards reflect the UAE’s forward-thinking vision in building a smart services infrastructure that meets the highest
standards of efficiency, quality, and reliability, strengthening the country’s position as a global leader in the logistics
sector.

The UAE secured the Gold Performance Award after an extensive evaluation that assessed operational efficiency
across various domains, including international networks, customer satisfaction, responsiveness, and compliance with
delivery schedules.

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