Page 454 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:22 PM UAE tops global Postal Customer Service, wins gold award

UAE tops global Postal Customer Service, wins Gold at UPU 2024

The awards underscore the UAE’s vision in developing a smart services infrastructure that delivers high efficiency, quality,
and reliability.

By News BureauSep 7, 2025

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Image Supplied | Cropped by ET
Dubai: The United Arab Emirates (UAE), represented by its official postal service provider Emirates Post, has secured the top
position globally in the Customer Service category for outstanding express mail services.
It has also been honored with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal
Postal Union (UPU) through its Express Mail Service Cooperative (EMS).

The awards were presented at the official meeting preceding the launch of the 28th Universal Postal Congress – Dubai
2025, a prominent event for the international postal sector, hosted by the UAE from September 8 to 19.
This recognition reflect the UAE’s forward-thinking vision in building a smart services infrastructure that meets the highest
standards of efficiency, quality, and reliability, strengthening the country’s position as a global leader in the logistics sector.
The UAE secured the Gold Performance Award after an extensive evaluation that assessed operational efficiency across
various domains, including international networks, customer satisfaction, responsiveness, and compliance with delivery
schedules.

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