Page 457 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:23 PM UAE postal services top in global customer service, bags Gold prize
UAE postal services top in global customer

service, bags Gold prize

Mon, 8 Sep, 2025 By Desk Reporter, GCC Business News

Image credits: Emirates Post | Cropped by GBN

The United Arab Emirates (UAE), represented by its official postal service provider Emirates Post, has secured the top
position globally in the highly competitive Customer Service category for outstanding express mail services, reflecting its
dedication to excellence and customer satisfaction in the international postal sector.

It has also been honored with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal Postal
Union (UPU) through its Express Mail Service Cooperative (EMS). The awards were presented at the official meeting preceding the
launch of the 28th Universal Postal Congress, Dubai 2025, a prominent event for the international postal services sector, hosted by
the UAE from September 8 to 19.

The awards highlight the UAE’s forward-thinking vision in developing a smart services infrastructure that upholds the highest
standards of efficiency, quality, and reliability. This accomplishment reinforces the country’s stature as a global leader in the logistics
sector. The UAE earned the Gold Performance Award following a comprehensive evaluation.

Operational efficiency on postal services across multiple areas were measured, including
YOU MAY LIKE
international networks, customer satisfaction, responsiveness, and adherence to delivery
schedules. Performance indicators were exceptionally high, ranging from 95 percent to 98 percent
throughout all service stages, from shipment receipt to final delivery, including post-delivery
support.

Winning the first place in the Customer Service category in postal services highlights the impact of
O Gold and botim launch
ongoing investments in digital customer experience initiatives and the development of intelligent
fintech gold investment
and responsive service channels, underscoring the country’s commitment to achieving
solution
organizational excellence.

“This recognition highlights our wise leadership’s vision of utilizing innovation to elevate the UAE’s
position on the global stage and also reinforces our dedication to developing an advanced postal

system. We consider this achievement as a launchpad for the Emirates Post to move toward an
even more ambitious phase, where we will continue to strengthen the UAE’s leadership in the sector
Tariq Al Wahedi,
Group CEO – 7X
https://www.gccbusinessnews.com/uae-postal-services-customer-service-gold/ 1/2