Page 462 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:23 PM UAE ranks first globally in customer service; wins Gold Performance Award in express mail services

UAE ranks first globally

in customer service; wins

Gold Performance

Award in express mail

services

WAM
8th September 2025, 01:54 GMT+11

DUBAI, 7th September 2025 (WAM) -- The United Arab Emirates,
represented by its official postal service provider Emirates Post, has
secured the top position globally in the Customer Service category
for outstanding express mail services. It has also been honoured with
the Gold Performance Award for 2024, a prestigious recognition
presented by the Universal Postal Union (UPU) through its Express
Mail Service Cooperative (EMS).

The awards were presented at the official meeting preceding the
launch of the 28th Universal Postal Congress - Dubai 2025, a
prominent event for the international postal sector, hosted by the
UAE from September 8 to 19.

The awards reflect the UAE's forward-thinking vision in building a
smart services infrastructure that meets the highest standards of
efficiency, quality, and reliability, strengthening the country's
position as a global leader in the logistics sector.

The UAE secured the Gold Performance Award after an extensive
evaluation that assessed operational efficiency across various
domains, including international networks, customer satisfaction,
responsiveness, and compliance with delivery schedules.

The assessment showed high performance indicators, ranging from
95 per cent to 98 per cent across all phases of service, from shipment
receipt to final delivery, including post-delivery support.

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