Page 463 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:23 PM UAE ranks first globally in customer service; wins Gold Performance Award in express mail services
Winning the first place in the Customer Service category highlights
the impact of ongoing investments in digital customer experience
initiatives and the development of intelligent and responsive service
channels, underscoring the country's commitment to achieving
organisational excellence.

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X,
said, "This recognition highlights our wise leadership's vision of
utilising innovation to elevate the UAE's position on the global stage
and also reinforces our dedication to developing an advanced postal
system. We consider this achievement as a launchpad for the
Emirates Post to move toward an even more ambitious phase, where
we will continue to strengthen the UAE's leadership in the sector and
contribute to shaping the future of global postal services through
strategic partnerships, sustainable digital solutions, and high-
performance operations".

This achievement is a testament to the effectiveness of the UAE
Centennial Plan 2071 in enhancing the country's competitiveness by
developing key sectors that drive economic growth and serve the
national goals of digital transformation and global logistics
integration. This success clearly demonstrates the UAE's exceptional
performance in the postal sector today.

https://www.bignewsnetwork.com/news/278558834/uae-ranks-first-globally-in-customer-service-wins-gold-performance-award-in-express-mail-ser… 2/2