Page 459 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/8/25, 1:23 PM UAE Ranks First Globally In Customer Service And Wins Gold Performance Award In Express Mail Services

UAE Ranks First Globally In Customer Date
Service And Wins Gold Performance 2025-09-07 05:00:17 Tweet on Twitter
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Award In Express Mail Services
(MENAFN- Mid-East Info) The United Arab Emirates
UAE, represented by its official postal service provider
Emirates Post, has secured the top position globally in the Customer Service category for outstanding express mail services. It has
also been honoured with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal Postal Union
UPU through its Express Mail Service Cooperative EMS. The awards were presented at the official meeting preceding the launch of
the 28th Universal Postal Congress – Dubai 2025, a prominent event for the international postal sector, hosted by the UAE from
September 8 to 19.

The awards reflect the UAE's forward-thinking vision in building a smart services infrastructure that meets the highest standards of
efficiency, quality, and reliability, strengthening the country's position as a global leader in the logistics sector. The UAE secured the
Gold Performance Award after an extensive evaluation that assessed operational efficiency across various domains, including
international networks, customer satisfaction, responsiveness, and compliance with delivery schedules. The assessment showed
high performance indicators, ranging from 95 per cent to 98 per cent across all phases of service, from shipment receipt to final
delivery, including post-delivery support.
Winning the first place in the Customer Service category highlights the impact of ongoing investments in digital customer experience
initiatives and the development of intelligent and responsive service channels, underscoring the country's commitment to achieving
organisational excellence.

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X said:“This recognition highlights our wise leadership's vision of
utilising innovation to elevate the UAE's position on the global stage and also reinforces our dedication to developing an advanced
postal system. We consider this achievement as a launchpad for the Emirates Post to move toward an even more ambitious phase,
where we will continue to strengthen the UAE's leadership in the sector and contribute to shaping the future of global postal services
through strategic partnerships, sustainable digital solutions, and high-performance operations”.
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