Page 106 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

passengers to leverage the self-service facilities available at the airport, further fostering
a culture of communication and achieving excellence in service delivery.
To inform passengers about the self-service travel process, the Customer Service
Department coordinated with Sharjah Aviation Services, the airport’s official ground
handling service provider, and passport control. This entails printing the boarding pass
and luggage tags, delivering them to the self-baggage drop, and then proceeding
straight to complete passport control procedures and automatic boarding pass
verification through the smart gates. After that, passengers can proceed to the new
electronic gates to board the plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport
Authority consistently strives to offer innovative and smart services that elevate the
passenger travel experience and adhere to the highest international standards of
quality. As part of our ongoing commitment to delivering a distinctive and comfortable
travel experience that enables passengers to spend more time in the airport facilities,
we have made sure to assist and guide travellers on how to use the available smart
services and technologies within the airport through the Customer Service Week
initiative.”

Sharjah Airport Authority constantly works to improve Sharjah Airport’s operations in
order to meet the growing demand while providing the best services and the highest
standards. The authority places a special emphasis on comfort, safety, and high-quality
services while maintaining complete professionalism and flexibility. The authority has
received numerous international accreditations in passenger service from the
International Airport Council, the latest of which is the Public Health & Safety Readiness
Accreditation. This makes Sharjah Airport the first in the Middle East to receive this
accreditation and the second in the Asia-Pacific region.

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